Systems Administrator
Kobie Marketing, Inc. is a growing, nationally recognized industry leader in the customer retention and loyalty marketing industry. We are experts at developing, implementing, and managing industry leading loyalty marketing programs and customer retention strategies. Our vast experience is complemented by a culture that is deeply committed to client service. Our employees are the reason behind our success, and we would like to offer you an opportunity to build a successful career as part of our team.
Kobie Marketing currently has an opening in our IT Division for a Systems Administrator. The successful candidate will provide 1st level deskside support for 40+ office and remote users, their applications, PCs, Macs, printers and telephones. This position is also responsible for enterprise level systems administration, including: maintenance, backups, patch management, support, troubleshooting, installation, and break/fix. Areas of responsibility include office, production, UAT, QA and development server environments. Work involves the advanced use of software and/or hardware tools to provide on-going services, maintenance, and monitoring. Work includes optimizing systems performance, troubleshooting systems problems, and analyzing usage and systems load issues of a highly technical nature. Work may include creation, installation, and modification of software and hardware, testing, and documentation on a variety of platforms and may have final technical decision responsibility.
Key Responsibilities:
• Responsible for 24x7 on-call problem resolution for desktop users, customers and vendors in areas of system expertise and authority to escalate as necessary
• Systems Administrator is required to obtain/maintain a cellular phone with Text Messaging capabilities for alerts
• Work as required to facilitate repairs and maintain Company Continuity of Business Plan during emergencies
• Manage Service/Problem tickets (JIRA) promptly and within established SLAs
• Own and modify as appropriate system configuration settings
• Set best practices and maintenance regime for assigned systems based on requirements of the Manager of IT Operations, software/vendor recommendations, experience, and business needs
• Ensures the efficient operation of the network infrastructure. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links
• Ensures the efficient operation of the company servers. This includes designing, installing, administering, supporting, and optimizing company servers and related components to achieve high performance of the various business applications
• Management of the Microsoft Active Directory schema and related network security practices. This includes establishing and maintaining network users, user environment, Group Policies, directories, and security
• Manage and maintain Exchange server and email archives
• Maintain configuration and automation required for building production, QA and development environments. Ensure and maintain quality of non-production environments
• Ensure proper backup coverage and monitor backup quality with documented test restorations
• Establish, maintain and monitor IT systems 24x7x365
• Enforce/apply company change control and IT security policies
• Act as a consultant to smaller IT projects on hardware and system configuration
• Learn and apply new systems and system administration techniques and tasks
• Ensure that the staff is trained for systems and software maintained
• Troubleshoot and perform Root Cause Analysis of complex end user and server problems
Job Requirements:
• Graduation from a two year technical school with a degree in electronics, networking, a closely related degree or equivalent experience
• Preferred Licenses: CompTIA A+ Certification - Microsoft Certified Professional (MCP) - Microsoft Certified Systems Administrator (MCSA) - Microsoft Certified Systems Engineer (MCSE)
• Thorough understanding of Microsoft products/systems and their administration
• Microsoft Exchange 2007 administration
• Microsoft SQL Server 2008 experience a plus
• Strong experience with VMWare and virtualized environments required
• Thorough understanding of LAN configuration and administration
• Thorough understanding of the Internet and its key configuration components (e.g. DNS, email, http, ftp, IP addressing, Subnetting)
• Ability to interact well with employees, vendors and customers
• Hands on experience with building, maintaining, troubleshooting and break/fix of Servers, PCs and LANs
• Network cabling and termination/testing
• Ability to research and evaluate problems or technologies outside current knowledge or experience
• Understanding of secure computing environments and the ability to maintain such
• Batch file and/or scripting skills
• Firewall / VPN experience
• Sterling Commerce NDM (Connect Direct) experience a plus
• SolarWinds ipMonitor experience a plus
• Excellent written and verbal communication skills coupled with a high technical skill level
Please send your resume and cover letter to careers@kobie.com to be considered for an open position.