“Margins are shrinking on a global basis. How can we continue to maintain an attractive rewards program and offer a unique loyalty travel solution while concurrently managing program costs?”
In order to creatively manage consumer expectations, as well as travel fulfillment costs, Kobie offers three innovative loyalty travel solutions:
• Full-Service Loyalty Travel Rewards – Kobie offers industry-leading redemption technology that provides your customers with ultimate flexibility through multiple redemption options and manages applicable restrictions. Our booking redemption engine allows companion ticket purchases within the same transaction period, and through full-service travel rewards, members have more destination and travel options, less restrictions, and lower costs.
With full-service loyalty travel rewards, you can offer your customers travel discounts and double points for travel purchases which enhances the value of your loyalty program. Most importantly, our agents build relationships with your customers and help them with the redemption process. No other loyalty travel solution can match these benefits.
• Loyalty Payback – Kobie is one of the few travel reward providers that offers consumers the ability to book travel directly with the airline, hotel and car rental provider of their choice. Consumers can log onto our rewards Web site or phone our call center, locate the travel transaction, and “credit” the purchase back to their account based on a predefined grid.
For example, a travel purchase between $0 and $200 costs 75,000 points, between $200.01 and $350 costs 100,000 points, etc. This feature offers ultimate flexibility for the consumer, while managing “breakage” that offsets the costs of a full-service travel rewards option.
• Gift Cards and Travel Certificates - As an alternative to booking a “free ticket” or discounted ticket, Kobie offers travel gift cards and certificates. With this option, the consumer can book travel on the Internet or book directly with the airline.
All customer satisfaction issues, account services, and changes go through the consumer’s carrier of choice.
For a FREE loyalty travel solution or rewards program assessment, contact one of our loyalty travel rewards experts.
