Kobie Alchemy® – The Engine that Drives your Success
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Customized Solutions For Any Industry
The best thing about our technology platform is that we can custom build a best-in-class loyalty platform solution for your organization based on the exact needs of your business.
Behind the Scenes of our Proprietary Platform:
Our proprietary technology, Kobie Alchemy® processes and stores millions of transactions in both real-time and batch across a variety of card and payment options and through open and closed loop POS systems. This enables you to closely monitor your loyalty campaign and engage customers in real-time across multiple channels.Regardless of what functions you chose to build your solution, we will ensure that you receive:
- Unmatched Batch Processing
- Real-time Information
- Flexibility in Messaging
- Seamless Integration
- Operational Reporting
- Up-time and Fraud Prevention
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Flexible Technology. Seamless Integration.
Our architecture is seamless across all clients. We offer both a SaaS and licensing solution. The good news is that we’ve already built the assets that will save you hours of development out of the gate. Recently a large organization came to us estimating over 10,000 hours of work to build a customized loyalty platform. We were able to provide the same solution in less than 2,000 hours.
We can execute or support any combination of tasks associated with managing your loyalty program – from end-to-end. Choose the functions that you’re interested in learning more about. We’ll contact you to set up a discovery call.
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Channels Enhance the Loyalty Experience
Whether you use one, multiple, or our omnichannel loyalty approach, we will capture brand interactions that drive the behaviors and profitable results. If it exists, we can leverage it to your benefit.
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We Track Everything. Period.
Reporting and analysis provide insights into program performance by giving you answers to important business questions quickly. We do this by offering online access, ad-hoc querying, and flexible and interactive dashboards. With a clean format and reliable data set, our customer loyalty program reporting has set the bar in the industry.
Online Reports via Kobie Alchemy®
Reports tied directly to your key metrics including financial performance, account details, redemptions, inventory, point transactions and balances, service levels, and account history.
Monthly Reports Package
We provide monthly reports including: executive summary, evaluation of program performance, analysis of recent test results, insights into key trends, implications for program management, and making recommendations to drive engagement. All of these factors combine to give a powerful overview of the performance of your customer loyalty program.
Online Dashboard Reporting
Our dashboard reporting is completely customizable to the individual member level, providing a graphical display of key program performance indicators based on each user’s needs and interests. The reports can be pulled in real-time base on your needs. This enables you to monitor interaction and customer behavior as a new initiative or program is launched, providing extremely valuable information.
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Delivering the Highest Levels of Security Protection
Each of our clients benefit from our operational effectiveness and quality controls, operational practices, hosting services and ability to meet the latest regulatory requirements for secure data operations. We hold certifications and meet compliances in SSAE, PCI, HIPAA, and are ISO.
